Cancelling and refunds

Cancel from Account and settings › Billing & Plan. Two things to understand:

• You keep your paid features until the end of the period you have already paid for. Cancelling does not cut you off immediately.
• At the end of that period your account moves to Free. Nothing is deleted. You keep every company, note and draft you already had, even if that is more companies than Free normally allows.

What changes is that you cannot add another company until you are back under the Free limit, and the paid features stop being available. You can resubscribe at any time.

Refunds

There is a Request a refund item in the sidebar. Describe what happened and submit it. You can see the status of your request, and you are notified when it changes.

Refunds are reviewed by a person rather than granted automatically.