Refund Policy

Last updated: October 28, 2026

45 day money back guarantee

Imperial Signals is operated by Imperial Pipeline Ltd. If the service is not right for you, request a full refund within 45 days of your order date and we will refund that payment. This applies to your first payment on a plan or add on, for any reason, including change of mind.

Renewals

Subscriptions renew automatically each month or year until cancelled. You can cancel at any time from Account or from the billing portal, and you keep access until the end of the period you have already paid for. If a renewal charge catches you by surprise, contact us within 14 days of that charge and we will look at it in good faith.

How to request a refund

Refunds come straight to us. Email support@imperialsignals.com from the address you paid with, quoting the payment ID from your receipt or invoice, and we will deal with it ourselves. There is no third party to go through: we sell the subscription and we handle the refund.

Signed in already? Use the refund request form. It sends the details straight to our support team and records the request against your account so you can track it.

Timing

Approved refunds are returned to the original payment method. Stripe normally processes them within a few business days, and your bank may take a little longer to show the credit.

Free plan

The Free plan costs nothing, so there is nothing to refund. You can stop using it at any time.